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Top 10 Best Training Practices
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FROM THE EXPERT

Whitney Reid reviews best training practices you can implement today.


Create and Maintain a Service Culture

The Club Resource Center can help you create and
maintain a service culture at your club. 

 

Simple.
Economical.
Effective.
 

 

I NEED A STAFF TRAINING PROCESS
THAT ISN'T A TIME DRAIN. 


 


 

 

 WHERE DO I START? 

 

Hire Right.


It may sound intuitive but when you hire the right person for the job, training them gets a whole lot easier. Prepare for the interview - have an accurate job description and know the core competencies for the position. 

Establish an Onboarding Orientation.


An employee is never more malleable and trainable as they are on their first day. Engage them to take advantage of this eagerness to learn.

Choose and Train Good Trainers.

Know your audience. Match the trainer to the audience, their skill levels, learning styles and even frame of reference. 

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Whitney Reid is nationally known for expertly facilitating management and staff training workshops. 

Ms. Reid has created two member service courses based on her most popular in-person training programs - exclusively for CMAA. Private Club 101 and Enchanted Service are available for purchase on the
 Club Resource Center.

Club Managers Association of America |  1733 King Street  |  Alexandria, VA 22314